Emergency and storm work
Emergency tree work across Caboolture
Emergency tree work across Caboolture and Moreton Bay, seven days, for storm damage and fallen limbs.
A limb that has half come down and is sitting in the canopy is the dangerous one, because nothing is holding it up except friction.
Ring and you will get a straight answer about how quickly someone can get there. If it is not safe to wait, we will tell you that too.
- 7 days
- including storm damage
- Made safe first
- tidied up after
- Fully insured
- certificate on request
Right now
Before you ring anyone
Four things, in this order. They take a minute and they are the difference between an expensive afternoon and a serious injury.
Get everyone away from underneath it
Including out of the rooms under it. A hung-up limb can let go hours after the wind has dropped, and it gives no warning when it does.
Assume every wire is live
If the tree is touching powerlines, or you cannot tell, stay at least 10 metres clear and ring Energex on 13 19 62. That distance is their advice, not ours, and it applies whether or not the line looks dead. Nobody should go near that tree until they have made it safe.
Take photos from a safe distance
Wide shots and close ones. Your insurer will want them, and they let us see what we are coming to before we get there.
Then ring us
Tell us what has come down, what it is resting on, and whether anything is still hanging. That is what decides how fast we need to be there.
If a tree is on a house, a car or a person, ring 000 first.
(07) 3522 2994Triage
What cannot wait, and what can wait until Tuesday
Not every storm-damaged tree is an emergency, and paying emergency attention for a job that can be booked normally is money you do not need to spend.
Ring now
- A limb hung up in the canopy, resting on nothing but other branches.
- Anything touching or leaning on a powerline, a house, a shed or a fence still under load.
- A tree that has lifted its root plate, so the ground on one side has heaved up.
- A split or a crack visible in a main limb or the trunk itself.
- Anything blocking a driveway, a road or the only way out.
Book it in
- Limbs that have already come down and are lying on the ground.
- A tree that has lost some canopy but is otherwise sound and upright.
- Snapped small branches and a yard full of debris.
- A tree that worried you during the storm but has nothing hanging in it.
If you are not sure which list yours is on, ring and describe it. Working that out over the phone costs nothing.
Most of what we get called out to in January was visible in October. If the season has not started yet, here is what to check on your own trees before it does.
Something down right now?
Ring it through rather than filling in a form. If it is on a roof, a car or a power line, that is the fastest way to get someone moving.
On arrival
Made safe first, tidied up second
The first job is always to take the danger out of it. That usually means getting the hung-up or split timber down under control, and taking load off whatever it is resting on.
Once nothing is going to move on its own, the rest becomes an ordinary job. Sometimes that is finished the same visit, and sometimes the sensible thing is to make it safe now and come back for the clean-up.
We will tell you which one it is before we start, and what each part costs, so an emergency call does not turn into an open cheque.
Not sure if it can wait?
Ring and describe it. If it can wait we will say so and book it in properly, which is cheaper for you than treating it as an emergency.
Storm damage questions
Do you come out after hours?
We are open 7 days for storm damage and trees that cannot wait. Ring and you will get a straight answer about how quickly someone can be there, rather than a promise made before anyone has seen it.
Does insurance cover storm damage tree removal?
That is between you and your insurer and it varies a lot by policy. What generally helps is photos taken before anything is moved, and an itemised invoice afterwards. Ring your insurer before the clean-up if you can, and we will give you paperwork that matches what they ask for.
A tree fell from my neighbour's yard into mine. Whose problem is it?
Usually it becomes the responsibility of the person whose property it lands on, though it depends on the circumstances and on whether the tree was known to be dangerous beforehand. Sort out the safety first and the paperwork second. We will quote whoever is paying.
There is a limb hanging in the tree but nothing has fallen. Is that urgent?
Yes, that is the one to worry about. A hung-up limb is held by friction and can come down in still air, hours or days later. Keep everyone out from under it and ring.
What about a tree touching powerlines?
Stay at least 10 metres clear, keep everyone else back, and ring Energex on 13 19 62. Treat the line as live whatever it looks like. Work near service lines is a different licence and it is not something to sort out yourself in the rain. Once Energex has made it safe, we can deal with the tree.
Can you just cut up what has already fallen?
Yes, and that is often the cheaper half of the job. If everything is on the ground and nothing is hanging, it is ordinary work and can be booked in rather than treated as an emergency.
Got a tree that needs sorting?
Send a photo or give us a ring. Quotes are free and there is no obligation to book anything.